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Categories: Assessment , Psychology
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Job satisfaction reflects how positively workers perceive their pay, promotion prospects, supervision, benefits, coworkers, procedures, communication, and work itself. Academics measure it to predict turnover, absenteeism, and productivity, while managers watch it to guide retention initiatives and culture development.

This survey applies the validated thirty-six-item Job Satisfaction Survey. You respond on a six-point Likert scale ranging from “disagree very much” to “agree very much”. The reactive engine instantly converts each response to a numeric score, corrects items that are reverse-worded, and totals all values to yield an overall satisfaction figure.

Employees, consultants, or researchers can use the result to spot whether morale is low, mixed, or high before launching targeted interventions. Treat this snapshot as one data point, not a guarantee of engagement or retention. Results do not constitute a clinical diagnosis.

Technical Details:

Job Satisfaction Survey (JSS) totals responses to 36 statements covering nine workplace facets. Each item is rated 1 – 6. Reverse-worded statements are rescored so that higher values always indicate greater satisfaction. Summing the adjusted values yields a composite score between 36 and 216, providing a single, continuous indicator of overall contentment.

Composite score (S):
S= ∑ i=1 36 si

where si = vi if the statement is positively keyed, or 7 − vi if negatively keyed.

  • Dissatisfied: ≤ 108 – low engagement, possible retention risks.
  • Ambivalent: 109 – 144 – mixed feelings, targeted improvements suggested.
  • Satisfied: ≥ 145 – high morale and positive outlook.
ParameterMeaningUnit
viUser’s Likert response for item iinteger 1-6
siScored value after any reverse codinginteger 1-6
STotal satisfaction scoreinteger 36-216
  • Likert scale intervals are treated as equal.
  • Reverse keying is applied exactly as in the original study.
  • Interpretation bands derive from normative research, not clinical thresholds.
  • Results reflect current feelings and may change over time.
  • Incomplete responses produce an undefined score.
  • Answering the same value for every item skews facet insights.
  • Misunderstanding reverse-worded items lowers reliability.
  • Contextual factors (e.g. temporary workload) can distort ratings.

The JSS was developed by Paul Spector (1985) and has since appeared in over 300 peer-reviewed studies examining job attitudes across cultures and industries.

All scoring is performed locally in your browser; no identifiable information is transmitted, aiding GDPR compliance.

Step-by-Step Guide:

Follow these steps to complete the assessment quickly and accurately.

  1. Click the Start Survey button to load the first statement.
  2. Read the statement and choose a response from “disagree very much” to “agree very much”.
  3. Continue until the progress bar reaches 100 percent; unanswered items automatically reappear.
  4. Review your total score, satisfaction band, and explanatory chart.
  5. Save or print the results for later discussion with your manager or HR specialist.

FAQ:

How long does the survey take?

Most users finish in three to five minutes, depending on reading speed and reflection time.

Is my data stored?

No. Responses remain in your browser session unless you manually export or share them.

What do the score bands mean?

They classify overall morale as dissatisfied, ambivalent, or satisfied based on published normative cut-offs.

Who created the JSS?

Industrial-organizational psychologist Paul Spector introduced it in 1985 as a multidimensional job-attitude instrument.

Can I modify the questions?

You may adapt wording for clarity, but altering item content or order changes validity and comparison value.

Glossary:

Likert scale
Agreement rating method using ordered categories.
Reverse coding
Scoring negated statements to align high values.
Composite score
Sum of all item scores after adjustment.
Normative band
Range derived from population averages.
Job satisfaction
Overall positive attitude toward one’s job.
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